Warranty Policy

Please read the below warranty  policy for full details on your product warranty, return and refund process.(VACOS HAS THE RIGHTS TO UPDATE THE WARRANTY & RETURN POLICY WITHOUT NOTIFYING.)

Warranty Policy

1. Warranty Period

All products purchased through https://vacos.com have 1-year limited warranty starting from date of purchase.

2. Warranty Forfeiture

Warranty will be voided in the following situations:

(a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”;

(b) Products are purchased from unauthorized distributors or resellers;

(c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with;

(d) Products are dismantled, mishandled, improperly used or defaced;

(e) Abuse firmware upgrade without the authorized technician’s guidance;

(f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty;

(g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc.;

(h) Products are damaged due to the violation of direction on safe battery handling and usage;

(i) Warranty is for the original purchaser only and is not transferable.

Vacos is not liable for any loss of data incurred from the use of Vacos products, and we are not liable for any returning personal item sent to us.

3. Limitation of Damages

Vacos is not responsible for other extra warranty or commitment promised by resellers, agents, distributors or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.

In addition to the above warranty forfeiture, in no event will Vacos be responsible for any consequential, incidental, exemplary, or special damages, including any damage for lost data or lost profiles, arising from or relating to this limited warranty or the product, and Vacos’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for the product by you.