Return & Refund Policy

Please read the below  return policy for full details on your product warranty, return and refund process.(VACOS HAS THE RIGHTS TO UPDATE THE WARRANTY & RETURN POLICY WITHOUT NOTIFYING.)

Return & Refund Policy

If the product does not meet your expectations, you can request for refund or exchange within 30 days from the date of delivery. If the product has any no-manmade defective (confirmed by support team) within 30 days. We support return for refund or replace a new one.

Beyond the end of the 30 days, we are not responsible for any refund.

Products purchased from other channels except Vacos official online store are subject to the specific policies of each platform. Vacos is not responsible for other third-party platforms or resellers or distributors’ refund and return.

Important Note: Generally, orders have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. Vacos is not responsible for any duty or any charge.

The Product for Refund Must Be:

1). In the original manufacturers packaging, and shipped securely;

2). Complete with all the accessories, documentations, and standard certification labels originally;

3). Free from any damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement, etc.

Returns may be rejected if products do not meet the above requirements.

For your own benefits, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for Refund back.

Vacos shall not be responsible for any loss or damage to the Product for Refund caused in transit.

1. Return Policy

If Vacos products don’t meet your requirements, you can return the products for a full refund within 30 days (for new products). You are responsible for the shipping costs. Refer to the tables for freight responsibility.

Return Unwanted New Products within 30 Days

Unwanted New Vacos Products
	Items		Responsibility of Freight
	Refund	Exchange	Return to Vacos	Vacos to Customers
Within 30 Days	Yes	Yes	Customers	Vacos
Beyond 30 Days But Within the Warranty Period	No	Yes	Customers	Vacos

Customers cannot request a refund or exchange of any free gift shipped from Vacos.

Return Defective Products within the Warranty Period

If your Vacos products become defective within the warranty period, you may return the products to Vacos for repair or replacement.

If the products are defective (confirmed by support team) when you receive it, within 30 days, you can return the products to Vacos to get a full refund or replacement. Vacos will be responsible for the shipping fees.

Beyond the 30 days but within the 2-year warranty (for new products only), a full refund is not available.

For replacing or repairing defective products (confirmed by support team) beyond 30-day but within 2-year warranty, you are responsible for the shipping fees back and forth.

Refer to the tables for freight responsibility.

Defective New Products (Not Manmade, Confirmed by Vacos Support Team)
	Items		Responsibility of Freight
	Refund	Replace	Return to Vacos		Vacos to Customer
Within 30 Days	Yes	Yes	Vacos
Beyond 30 Days But Within the Warranty Period	No	Yes	Vacos (Within 2 Year)	Customers (Beyond 2 Year)	Vacos (Within 2 Year)	Customers (Beyond 2 Year)

If the products are manmade defective, refund or replacement is not available.

Manmade Defective Products
	Items		Responsibility of Freight
	Refund	Replace	Return to Vacos	Vacos to Customer
Within 30 Days	No
Within the Warranty Period	No

2. How to Return Products

Step 1: Mail to us through mailbox support@vacos.com to obtain RMA (Return Merchandise Authorization) Request Form.

Step 2: Fill out the RMA request form and send it back to us.

Step 3: Pack the items and ship them.

Step 4: Provide the tracking number to us to follow it.

Important Note: Please pack the item(s) very well with the original box and all the original accessories included such as power adapters, cables and manuals. The Order number must be on your return-shipping box. Then ship the product in original packaging to the address we provided.

After we receive your returning parcel, we will inspect the products, and confirm your RMA. If everything is confirmed, we will arrange the refund or replacement. Please allow 3-7 business days for clearing.

3. Shipping in Return Process

For your own benefits, we recommend that you use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to the location instructed in the RMA authorization. Vacos shall not be responsible for any loss or damage to the Returned Product caused in transit.

International customers may be subject to duties, taxes and brokerage fee.

If the returned product is tested and found to be non-defective or not covered by the Vacos’s limited warranty by the certified Vacos RMA technicians, you should be responsible for all the charges of arranging shipment of the returned product from Vacos to your location.

4. Return Policy for Products Purchased from a Third-Party

If the Vacos product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not work well in your location, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the Vacos products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors.

Vacos is not responsible for any loss if you purchase from third-party stores.

Exchange Policy

Vacos is unable to exchange returned product unless the returned product satisfies all the following requirements:

1). The returned product is returned to Vacos for repair or replacement under the Vacos’s limited warranty and within the warranty period (2-year warranty);

2). The returned product is found to be defective and non-repairable by the certified Vacos RMA technicians.

If the returned product satisfies the described requirements, Vacos will offer, at its sole discretion, a variety of options for replacement.

Important Note: For the new exchange products, you cannot request substitution unless they are defective.

For Orders Shipped from Third-Party Stores or Vendors

If your order arrived incomplete, was not delivered, or the ordered product was damaged, please contact the third-party store or vendor where the order was placed and shipped through the detailed policy or information.

Our Vacos team always puts our customers in top 1 priority. If you have any questions about our products or service. You may reach us by writing emails to support@vacos.com.