Warranty Policy

                    Return and Exchange Policy

Address Changes
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Cancellations/Returns(Enjoy Return/Exchange Policy for 30 days.)
1.If we sent the wrong order or item(s), or you received any broken items. Please submit a support ticket and attach some clear photos of the items that could present a quality issue and email support@vacos.com, we will offer you a full/partial refund or exchange service.
2. Free order cancellation is available prior to delivery. However, cancellation of orders is not supported once the delivery has been made. If you wish to cancel after delivery, you may choose to wait until the goods arrive and refuse acceptance. The goods will be returned accordingly, but please note that a 20% deduction for freight loss will be applied.
3.Returns for non-quality issues are eligible within 30 days(Don't like it/bought the wrong one), but there will be a deduction of 20% for shipping costs and 10% for packaging expenses. This is due to the larger size of the doll and the materials required for packaging. We kindly ask for your understanding in this matter.

Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement

The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via support@vacos.com. We are not responsible for the consequences and costs of any unconfirmed returns.

Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.

☆Products are damaged by misuse, mishandling, or poor maintenance.
☆Personal Reasons due to changed mind, personal taste, etc.
Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.